Version dated: February 4, 2026
Website: iskr.am
Controller: ISKR.AM
This Policy describes how ISKR.AM processes and protects the personal data of website users, clients, company representatives, partners, job applicants, and other individuals who interact with us through the website, products, services, contact forms, email, messengers, and other communication channels.
By using the iskr.am website, submitting a request, registering for a service, subscribing to a newsletter, or otherwise providing us with information, you confirm that you have read this Policy.
The personal data controller is:
Email for personal data matters: info@iskr.am
Website: iskr.am
We process only the data that is necessary for specific purposes of interaction with a user, client, or partner.
When you visit the website, we may automatically receive:
IP address;
device type;
browser type and version;
operating system;
date and time of visit;
pages you open;
source of referral to the website;
cookies and similar identifiers;
technical data related to website operation and errors.
When you submit a request, ask for a consultation, demo access, cost estimate, or commercial proposal, we may process:
first and last name;
phone number;
email address;
company name;
position;
message content;
selected product, service, or request of interest;
other data that you voluntarily provide in the form.
If you are a client, a client representative, a partner, or a contractor, we may process:
contact details;
company information;
position and work contacts;
information about a contract, order, project, or request;
communication history;
data required for issuing invoices, statements, and other business documentation.
If you use our digital products, personal account, platform, API, or other services, we may process:
registration data;
login, email, and phone number;
authentication data;
account settings;
information about the use of product features;
technical logs;
data on actions within the service;
support requests;
integration data, if such integrations are connected by the user or client.
When subscribing to a newsletter or consenting to receive informational materials, we may process:
name;
email;
phone number;
company;
interests and preferences;
history of email opens and link clicks.
If you apply for a vacancy, we may process:
first and last name;
contact details;
CV or resume;
information about work experience, education, and skills;
portfolio and links to professional profiles;
results of interviews and test assignments.
We do not seek to collect special categories of personal data, including information about health, political opinions, religious beliefs, intimate life, biometric data, or criminal records, unless this is directly required by law or by the nature of a specific service.
Please do not send such data through website forms, email, or chats unless we have specifically requested it.
We may use personal data for the following purposes:
processing requests and inquiries;
communicating with users, clients, and partners;
providing consultations, demo access, and commercial proposals;
entering into, performing, and supporting contracts;
providing access to products, services, and personal accounts;
providing technical support to users;
configuring, maintaining, and improving digital products;
ensuring the security of the website, services, and infrastructure;
diagnosing errors and preventing abuse;
analyzing website traffic and interface performance;
conducting marketing communications where there is an appropriate legal basis;
organizing events, webinars, and presentations;
recruitment;
complying with legal requirements;
protecting the rights and legitimate interests of the company.
Depending on the situation, we process personal data on one or more of the following legal bases:
the user’s consent;
the necessity of processing for entering into or performing a contract;
compliance with obligations provided by law;
the company’s legitimate interest, for example, ensuring security, improving services, and processing business requests;
other grounds provided by applicable law.
If processing is carried out on the basis of consent, you may withdraw your consent at any time by sending a request to info@iskr.am. Withdrawal of consent does not affect the lawfulness of processing carried out before such withdrawal.
The website may use cookies and similar technologies. They help to:
ensure the proper operation of the website;
remember user settings;
analyze website traffic;
understand which pages and features are most useful;
improve website content, design, and performance;
assess the effectiveness of advertising and informational campaigns.
We may use analytics services, including [Yandex Metrica / Google Analytics / other services]. Such services may collect anonymized or pseudonymized technical data about website visits.
You can restrict or disable cookies in your browser settings. However, some website functions may not work properly as a result.
We may send informational, product-related, and marketing messages if:
you have subscribed to a newsletter;
you have given consent to receive messages;
you have already interacted with us as a client or company representative, and such communication is permitted by applicable law.
You can unsubscribe from newsletters at any time:
by using the unsubscribe link in the email;
by sending a request to info@iskr.am;
through personal account settings, if such functionality is available.
We may use automated tools to analyze website performance, segment requests, assess interest in products, and improve the customer experience.
We do not make decisions that produce legal effects for the user or otherwise significantly affect the user solely on the basis of automated processing, unless otherwise expressly provided by separate consent, contract, or law.
We do not sell users’ personal data.
We may transfer data to third parties if this is necessary for the operation of the website, provision of services, performance of a contract, or compliance with legal requirements.
Such third parties may include:
hosting providers;
cloud platforms;
CRM systems;
email newsletter services;
payment and accounting services;
technical support contractors;
analytics services;
legal, accounting, and other consultants;
government authorities in cases provided by law.
We strive to transfer to third parties only the amount of data necessary to perform a specific task.
If the provision of services, operation of infrastructure, or use of certain services requires the transfer of personal data outside the user’s country, we take measures to ensure appropriate protection of such data in accordance with applicable law.
Where applicable, when collecting personal data of citizens of the Russian Federation, we ensure compliance with the requirements of Russian legislation on personal data localization.
We retain personal data no longer than necessary for the purposes of processing, unless a longer period is required by law, contract, or the company’s legitimate interest.
Approximate retention periods:
requests and inquiries — up to 1 year after the last interaction;
client data and contractual documentation — for the duration of the contract and for the document retention period established by law;
account data — while the account is active or until it is deleted;
newsletter data — until unsubscribe or withdrawal of consent;
technical logs — up to 2 months;
job applicant data — up to 1 year, unless another period is agreed separately.
Once the purposes of processing have been achieved, the data is deleted, anonymized, or archived, unless further storage is required by law.
We apply organizational and technical measures to protect personal data from unauthorized access, alteration, disclosure, destruction, or loss.
Such measures may include:
access rights management;
use of secure communication channels;
backup procedures;
logging of actions within systems;
antivirus and network protection;
access control for internal services;
use of passwords, keys, and other authentication tools;
regular software updates;
training employees in personal data processing rules;
conclusion of confidentiality agreements with employees and contractors.
You may have the right to:
receive information about the processing of your personal data;
request access to your personal data;
request correction, blocking, or deletion of data;
withdraw consent to processing;
object to processing in cases provided by law;
restrict processing, where applicable;
request data portability, where applicable;
opt out of marketing messages;
file a complaint with the authorized personal data protection authority.
To exercise your rights, please send a request to info@iskr.am.
In your request, it is advisable to indicate:
your name and contact details for feedback;
the subject of the request;
information that allows us to identify you as a personal data subject;
if necessary, documents confirming the authority of a representative.
We will respond to the request within the time limits provided by applicable law.
Our website, products, and services are not intended for persons under the age of 18, unless otherwise expressly stated in the terms of a specific service.
If we become aware that we have received personal data of a minor without the required consent of a legal representative, we will take reasonable measures to delete such data.
The website may contain links to third-party websites, services, social networks, messengers, or platforms.
We do not control the privacy policies or data processing practices of third parties. We recommend reviewing the relevant documents of such services before using them.
We may update this Policy. A new version comes into force from the moment it is published on the website, unless otherwise specified in it.
The current version of the Policy is always available at: [link to the policy page].
For questions regarding the processing and protection of personal data, you can contact us at:
Email: info@iskr.am
Website: iskr.am
